Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at hello@shopsoutheats.com. If your return is accepted, we will provide you with a return shipping label. Please note that customers are responsible for the return shipping cost, unless the error is on our side. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable Items:

Certain types of items cannot be returned, such as:

- Sale items

- Gift cards

- Perishable goods (food, flowers, plants)

- Custom products (special orders, personalized items)

- Personal care goods (beauty products)

- Hazardous materials, flammable liquids, or gasses

Clearance

Please note that there are no refunds for clearance items ending in .88 cents.

If you have any questions or concerns about your specific item, please don't hesitate to reach out. For any return inquiries, you can always contact us at hello@shopsoutheats.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

Thank you for shopping with us!